Pet Parents: For answers to your questions + information on how to return products you are required to call the below hotline numbers.
Diamond: 866.918.8756
8am - 6pm EST
Monday - Sunday or www.diamondpetrecall.com
Wellpet: 877.227.9587
8am - 6pm EST Monday - Friday
9am - 5pm Saturday/Sunday
Natural Balance: 800.829.4493
8am - 5pm EST or www.naturalbalanceinc.com
Canidae: 800.398.1600
Press 1 for Consumer Service.
9am - 5pm PST
The following brands have issued a voluntary recall. More information will be following as it is released.
The below Diamond Pet Dry Dog Food Brands - To determine if what you have"2" or a "3" in the 9th or 10th digit and an "X" in the 11th digit. The best- is affected, you should check the production codes on the back of bags that have a number before dates for the recalled brands are December 9, 2012 through April 7, 2013.
Chicken Soup for the Pet Lover's Soul - All skus
Country Value - All Skus
Diamond - All Skus
Diamond Naturals - All Skus
Premium Edge - All Skus
Professional - All Skus
Taste of the Wild - All Skus
The below Wellness sku with a Best by Date of January 9, 10, & 11th 2013:
Wellness Complete Health® Super5Mix® Large Breed Puppy, 15 and 30 lb. bags and 5 oz. samples with best by dates of JAN 9 2013 through JAN 11 2013
May 4th, 2012- No other Wellness skus were affected.
Please note that no salmonella cases have been reported on Wellpet. They are recalling for the safety of the pet and the pet parent.
The below Natural Balance Skus:
5 LB Natural Balance Sweet Potato & Venison Dog; Best By Date: December 12, 2012; December 13, 2012; March 12, 2013
15 LB Natural Balance Sweet Potato & Venison Dog; Best By Date: December 12, 2012; December 13, 2012; December 14, 2012; March 5, 2013; March 6, 2013
28 LB Natural Balance Sweet Potato & Venison Dog; Best By Date: December 12, 2012; December 13, 2012; December 14, 2012; March 5, 2013; March 6, 2013; March 7, 2013; March 8, 2013; March 12, 2013
5 LB Natural Balance Lamb Meal & Brown Rice Dog; Best By Date: December 10, 2012; December 21, 2012; December 22, 2012
15 LB Natural Balance Lamb Meal & Brown Rice Dog; Best By Date: December 10, 2012; December 21, 2012; December 22, 2012
28 LB Natural Balance Lamb Meal & Brown Rice Dog; Best By Date: December 10, 2012; December 21, 2012; December 22, 2012
5 LB Natural Balance Sweet Potato & Bison Dog; Best By Date: December 17, 2012; December 18, 2012; December 28, 2012; December 29, 2012
15 LB Natural Balance Sweet Potato & Bison Dog; Best By Date: December 9, 2012; December 17, 2012; December 18, 2012; December 28, 2012; December 29, 2012
28 LB Natural Balance Sweet Potato & Bison Dog; Best By Date: December 9, 2012; December 17, 2012; December 18, 2012; December 28, 2012; December 29, 2012
5 LB Natural Balance Vegetarian Dog; Best By Date: December 9, 2012
28 LB Natural Balance Lamb Meal & Brown Rice Dog Large Breed Bites; Best By Date: December 12, 2012; December 20, 2012; December 21, 2012
5 LB Natural Balance Lamb Meal & Brown Rice Dog Small Breed Bites; Best By Date: December 21, 2012
12.5 LB Natural Balance Lamb Meal & Brown Rice Dog Small Breed Bites; Best By Date: December 21, 2012
May 4, 2012- Please note that only these 5 flavors of Natural Balance were affected. The other flavors are produced on other lines and plants.
Please note that no salmonella cases have been reported on Natural Balance. They are recalling for the safety of the pet and the pet parent.
The below Canidae skus with production codes that have both a number "3" in the 9th or 10th digit and an "X" in the 11th digit with a best before dates of December 9, 2012, through January 31, 2013 which are being recalled.
Canidae Dog, All Life Stages
Canidae Dog, Chicken Meal & Rice
Canidae Dog, Lamb Meal & Rice
Canidae Dog, Platinum
A message from Canidae:
It is with regret that we are reporting a voluntary recall on a limited production run of CANIDAE dry dog food produced out of the Diamond Pet Foods South Carolina plant. Even though not one of our products have been tested positive for Salmonella, it is out of pure precaution that this product is being removed from the market place. We are working diligently to make this process as seamless as possible for you, our retailers and consumers. Although there have been no animal or human illnesses related to Canidae Pet Food, and the product has not tested positive for Salmonella, the company has voluntarily initiated this recall out of caution to ensure the health and safety of consumers and their pets.
Following is an example of how to read the production code and best before date:
Production Code Best Before Date
FDE0104R5 3X TS 10 - January - 2013
The recall affects only products distributed in the following Eastern U.S. states which were manufactured at the Diamond Pet Food Gaston, South Carolina plant. Further distribution to other pet food channels may occur:
Florida, Massachusetts, New York, North Carolina, Pennsylvania, South Carolina, Tennessee
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